When used in this contract, the following terms shall be construed in accordance with the definitions set forth herein:
– Shipping Unit (SU): means a carton containing 10 products.
– Products: all products in the Company’s catalog.



These general terms and conditions of sale apply to all sales of NEXELEC products, unless otherwise agreed in writing between the parties prior to the order. Placing an order implies the purchaser’s full and unreserved acceptance of these terms and conditions of sale. They shall prevail over any purchasing conditions unless formally accepted in writing by the seller. In the absence of express acceptance, any contrary condition opposed by the purchaser will be unenforceable against the seller, regardless of when it may have been brought to the seller’s attention.
The present general terms and conditions of sale are communicated to any purchaser who requests them, together with the price lists and schedules, in order to enable him to place an order with the supplier. They may be adapted, within the framework of special conditions of sale, when justified by the specific nature of the transaction.



The object of the sales contract is exactly and solely the equipment specified in the quotation/order. The seller’s specific offers are not contractual and, unless expressly stipulated otherwise, are only valid for 30 days.



To be valid, orders must specify the quantity, type and references of the products sold, as well as the agreed price.

It is the Customer’s responsibility to select the Products he/she wishes to order on the NEXELEC website, according to the following procedures: selection of the product on the store, addition to the basket, payment and validation of the order. The registration of an order on the NEXELEC website is completed when the Customer accepts these General Terms and Conditions of Sale by ticking the appropriate box and validates the order. This validation implies the acceptance of the entirety of the present General Sales Conditions as well as the general conditions of use of the website.

The sale is final only after NEXELEC has sent the Customer confirmation of acceptance of the order by e-mail, and after the Customer has paid
of the full price. The Vendor reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.

Once confirmed and accepted by the Vendor, under the conditions described above, the order cannot be modified.

In the event of a shortage, the Vendor will respond to orders in the order in which they are received, subject to availability.




The Seller undertakes to carry out production under quality assurance in accordance with EC quality assurance standards. It also certifies that it holds CE certification issued by an accredited body, and undertakes to comply with quality standards and national and international labor regulations.



Products are delivered to the delivery address given when the order is placed online or, if this address is not given when the order is placed, to the billing address.
NEXELEC declines all responsibility in the event of an error in the purchaser’s delivery details, for any consequences such as impossibility of delivery or any delay in order processing.
delay in order processing. Shipping costs are at the buyer’s expense, and the amount is indicated on the order summary.

Products ordered by the customer will be delivered to Metropolitan France and European countries.

At the purchaser’s request, and without derogation from the above delivery conditions, the products will be shipped to the place indicated by the purchaser. Unless otherwise specified by the purchaser on the order form, the choice of carrier and route are deemed to have been accepted by the purchaser.
In the event of notice of availability for collection by the purchaser, the latter undertakes to take delivery within 7 days. Should the buyer fail to do so within 48 hours of sending a registered letter with acknowledgement of receipt, the seller may consider the order cancelled and the sale unilaterally terminated by the buyer, with any partial payments received remaining the property of the seller by way of compensation, without prejudice to any damages the seller may claim.
For professionals, unloading after transport, handling, storage and, more generally, all post-unloading operations are the responsibility of the purchaser.

The delivery or commissioning of the goods is accompanied by the handing over of the instruction manual and installation instructions.



The customer must check the condition of the products delivered. Without prejudice to the measures to be taken with regard to the carrier, complaints concerning apparent defects or the non-conformity of the product delivered with the product ordered or with the delivery note must be made in writing and notified to the seller by registered letter with acknowledgement of receipt within 48 hours of taking possession of the goods or the arrival of the dispatched products at the purchaser’s premises, failing which any complaint concerning conforming delivery and apparent defects will be extinguished.

If you are a consumer: a written document is left with the delivery, indicating the possibility for the consumer to express reservations, in particular in the event of a defect in the goods or failure to provide instructions for use or installation instructions, in accordance with the law.
It is the responsibility of the purchaser to provide any justification as to the reality of the anomalies noted. The purchaser must allow the seller every opportunity to ascertain the defects or non-conformities and to remedy them. He shall refrain from intervening himself or having a third party intervene for this purpose. Any change to the product since the order was placed, in particular to bring it into line with current certification standards, or to improve the product technically or aesthetically, shall not be considered as contractual non-conformity.



For professionals, all product returns must be formally agreed beforehand between the seller and the buyer. The costs and risks of return are always borne by the purchaser.
Under no circumstances will goods be taken back after a period of 15 days from the date of delivery.
Exceptional returns of products are limited to those in the catalog, and include a minimum return charge of 20% of the invoice price (excluding ancillary costs), even if the equipment is in perfect condition for re-use.
All returns accepted by the seller will result in a credit note being issued to the purchaser, after verification of the quality and quantity of the products returned.
Any product returned without our agreement will be held at the buyer’s disposal at the buyer’s expense and risk, and will not give rise to the establishment of a credit note.

7-1. For consumers and small professionals: Right of withdrawal

In accordance with legal provisions, the Customer has a period of fourteen days from receipt of the Products to exercise his right of withdrawal from the Vendor, without having to justify his decision or pay any penalty, for the purpose of exchange or reimbursement, provided that the Products are returned in perfect condition within fourteen days of notification to the Vendor of the Customer’s decision to withdraw. Returns must be made in their original condition, in their packaging and complete (packaging, accessories, instructions, etc.) to enable them to be remarketed as new, accompanied by the purchase invoice. Damaged, soiled or incomplete products cannot be returned.
The right of withdrawal may be exercised online, using the withdrawal form available on the NEXELEC website.
durable medium will be immediately communicated to the Customer by the Vendor, or any other unambiguous statement expressing the wish to withdraw.
If the right of withdrawal is exercised within the aforementioned period, only the price of the Product(s) purchased and the delivery charges will be reimbursed.
Customer. Reimbursement will be made within 14 days of notification to the Vendor of the decision to withdraw.


Delivery times, ranging from 4 days to a maximum of 30 days from confirmation of the order, are given as an indication, as accurately as possible, but depend in particular on supply and manufacturing times imposed on the Vendor and on the order of arrival of orders. Delays in delivery may not give rise to the award of any damages whatsoever, nor to the cancellation of orders in progress.



The transfer of risks is deemed to have taken place as soon as the products are made available on the seller’s premises for collection or shipment in one of the forms specified in article 5 “Terms of delivery”. If the Customer entrusts the goods to a carrier other than the one proposed by the Vendor, the risk of loss or damage to the goods is transferred to the Customer when the goods are handed over to the carrier. From this point onwards, the risk of loss or damage to the goods, and any liability or other risk, rests with the purchaser. Loss or deterioration of the products after the transfer of risk to the purchaser does not exempt the latter from paying the price. All loading, unloading and transport operations, from the time of transfer of risk, handling and delivery to site, are always at the buyer’s risk. It is the buyer’s responsibility to check shipments on arrival, to make any reservations and, if necessary, to take recourse against the carriers.



The transfer of ownership of products is subject to full payment of the price by the purchaser on the agreed due date, in accordance with the provisions of article 2367 of the French Civil Code. The seller retains full ownership of the goods until full payment of the corresponding invoice, cheques and bills of exchange only being considered as payment from the date of their actual collection.
Pending full payment, the purchaser shall ensure that the products are stored in good condition and in such a way as to guarantee their clear identification as belonging to the seller. The purchaser shall take all necessary measures to protect the rights of the seller to the products covered by the present retention of title clause, and to inform the seller as soon as possible of any claim by a third party relating to these products. In the event of non-payment on the due date, the seller shall repossess the goods of which it remains the owner and may, at its discretion, terminate the contract by simple registered letter sent to the buyer, without notice or compensation. The purchaser undertakes to hand over the products without delay, at his own expense and risk, to the seller, as soon as the latter so requests, without prejudice to any damages that the seller may claim. The purchaser is authorized, within the framework of the normal operation of his establishment, to resell the products delivered. However, he may neither pledge them nor transfer ownership by way of security.
Resale authorization is automatically withdrawn in the event of receivership or compulsory liquidation.
In the event of resale, the purchaser undertakes to immediately pay the seller the part of the price still due, or to immediately notify the seller to enable him to exercise his right to claim the price from the third party purchaser, and the purchaser undertakes to inform the sub-purchaser that the products sold are subject to the application of a retention of title clause.
These provisions do not prevent the transfer of risks to the purchaser upon receipt of the products, nor of any damage they may cause.



The Vendor undertakes to deliver goods in conformity with the contractual description. It is liable for any defects in conformity existing at the time of delivery of the Products. After delivery, the Vendor offers consumers a contractual warranty for certain products within the European Union, covering material defects and functionalities for which the products were designed and which render them unfit for use.
This warranty applies for the duration and under the conditions set out in the user manual/instructions, subject to handling and conditions of use complying with the seller’s recommendations contained in the logistical instructions. The commercial warranty applies without prejudice to the consumer’s right to benefit from the legal warranty of conformity, and that relating to hidden defects. It does not constitute insurance and applies only to apparent defects. It does not apply in the event of normal wear and tear, deliberate deterioration, negligence, poor handling, fixing, maintenance or use.
In the event of a product defect, the only obligation under the conventional warranty, as described in the “After-Sales Service” paragraph of the User Manual/Notice, is to repair or replace the defective product free of charge, at the seller’s discretion. In order to benefit from the warranty, all products must first be submitted to the “After-Sales Service” department, whose agreement is essential, in accordance with the conditions set out in the User Manual/Notice.
The seller is not liable for any compensation for downtime during the warranty period.

For consumers
Consumers have a period of two years from the date of delivery of the goods in which to invoke the legal warranty of conformity in the event of a defect in conformity. During this period, the consumer is only required to establish the existence of the lack of conformity, and not the date of its appearance. Where the contract for the sale of goods provides for the supply of digital content or a digital service on a continuous basis for a period of more than two years, the legal warranty applies to this digital content or digital service throughout the period of supply. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or service, and not the date of its appearance.
The legal warranty of conformity obliges the professional, where applicable, to provide all updates necessary to maintain the conformity of the good.
The legal warranty of conformity entitles the consumer to repair or replacement of the good within thirty days of his request, free of charge and without any major inconvenience for him. If the good is repaired under the legal warranty of conformity, the consumer benefits from a six-month extension of the initial warranty. If the consumer asks for the good to be repaired, but the seller requires it to be replaced, the legal warranty of conformity is renewed for a period of two years from the date of replacement of the good. The consumer may obtain a reduction in the purchase price by keeping the good, or terminate the contract by obtaining a full refund against return of the good, if : 1° The professional refuses to repair or replace the good;2° The repair or replacement of the good takes place after a period of thirty days; 3° The repair or replacement of the good causes a major inconvenience for the consumer, in particular when the consumer definitively bears the costs of taking back or removing the non-conforming good, or if he bears the costs of installing the repaired or replacement good; 4° The non-conformity of the good persists despite the seller’s unsuccessful attempt to bring the good into conformity. Any period of immobilization of the good with a view to its repair or replacement suspends the warranty which remained in force until the delivery of the repaired good. The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the French Consumer Code.
The consumer also benefits from the legal warranty for hidden defects in application of articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles the customer to a price reduction if the good is kept, or to a full refund in exchange for the return of the good.



In addition to the above-mentioned conventional warranty and subject to other national provisions of public order, the seller’s liability, for any reason whatsoever, is limited, except in the case of personal injury, to the replacement of defective parts or the defective product, to the exclusion of any compensation whatsoever. The seller is not obliged to compensate for the harmful consequences of faults committed by the customer or third parties in connection with the performance of the contract. Defects and deterioration
caused by normal wear and tear, negligence, improper handling, fixing, maintenance and use, external accident, or use of the product not specified by the seller in the technical manual, do not engage the responsibility of the seller, nor are they covered by the contractual warranty.
In the event of damage caused by a defective product, the seller is not obliged to repair any damage caused to goods intended mainly for professional use.
Beyond the above limits and exclusions, the purchaser, third parties and his insurers, for whom he acts as guarantor, waive all recourse against the seller and his insurers.
For the use of the products, the purchaser must refer to the corresponding technical manual and to the information specified on the packaging.



Products are supplied at the prices in force at the time the order is placed, expressed in euros, and are exclusive of tax, without discount, and exclusive of delivery charges.
VAT is applicable at the rate in force on the day the order is placed.
Any other charges (customs, handling, etc.) or taxes payable in application of regulations will be in addition, at the buyer’s expense.
Catalog prices may vary according to quantitative or qualitative criteria and taking into account all services, benefits and other advantages which may result from the negotiation of the sales contract concerned.
Only the order confirmation indicates the firm and definitive price.
Similarly, exchanges of information between the seller and the buyer, whatever the form and nature of such information, prior to the buyer sending the order, are not of a contractual nature.
Unless otherwise agreed, the prices indicated in the order confirmation are valid for one month only. In the event of postponement of delivery at the buyer’s request, they may be revised.
Any invoicing or payment in a foreign currency will be carried out by converting the price in euro into said currency at the exchange rate referenced by the ECB applicable on the day of the order (the price in foreign currency may vary by more or less if, at the time of invoicing, the exchange rate of the currency concerned against the euro has varied by more than 3% between the date of order and that of delivery).



As a deduction from the firm and definitive price exclusive of tax indicated on the order confirmation, the seller may grant invoice discounts in accordance with the conditions stipulated below. A percentage discount will be calculated on the price indicated on the order confirmation, in euros, exclusive of tax, including discount and carriage paid, and deducted from the invoice:
– Wholesale and redistribution discount for warehouse dispatch
This discount is only granted for shipments to warehouses that permanently handle the forwarding and invoicing of a minimum of 5 terminal sales outlets. This discount is only granted if it gives rise to a single shipment, a single invoice and a single account for the seller (minimum order without splitting or allotment by us).
– Collection of goods at our production site
This collection discount is granted only in the event of collection of the goods ordered by the invoiced customer from the seller’s factories or warehouses, without the need for transport.



For online sales, the price is payable in full on the day the order is placed by the customer, by secure payment, by bank cards such as Visa, MasterCard, American Express, or other bank cards.

For sales outside the website, delivery constitutes the invoicing event.
Unless otherwise stipulated in our order confirmations or special conditions, our products are payable by deposit at the time of order and the balance by bank transfer, within 30 days of the invoice date.
The invoice shall state the date on which payment is due, and the rate of penalties payable on the day following the payment date shown on the invoice.
The buyer’s obligations will only be discharged on receipt of funds by our bank.
For our foreign operations, the terms of payment remain the same as regards deadlines, but payments will be made by SWIFT transfer to the bank account designated and confirmed by a bank of our choice.



Late payment interest: In accordance with current legislation, any sum not paid by the due date shown on the invoice shall automatically entail, from the day following the payment date, in addition to a fixed indemnity for collection costs, the amount of which is set by decree, the application of penalties equal to the interest rate applied by the European Central Bank to its most recent refinancing operation plus 10 percentage points from the day following the payment date shown on the invoice, without prior formal notice. The rate applicable during the first half of the year in question is the ECB rate in force on January 1st of the year in question and, for the second half of the year in question, the rate in force on July 1st of the year in question.
Penalty clause: In addition to the above-mentioned interest on arrears, in the event of non-payment by the due date, the purchaser shall pay, in addition to the price, a non-reducible penalty clause amounting to 18% of the principal sums due pro rata temporis.
Flat-rate compensation for collection costs: Any total or partial failure by the purchaser to meet its payment obligations, or any delay, will result, without prejudice to any damages, in the payment of a flat-rate compensation for collection costs of 40 euros, ipso jure and without prior notification, and additional compensation, on presentation of supporting documents, if the collection costs actually incurred exceed this amount.
In addition, in the event of legal action or any other debt collection action by the supplier, the costs of summons, court costs, as well as lawyer’s and bailiff’s fees, and all ancillary costs will be borne by the customer at fault, as well as any costs related to or arising from the customer’s failure to comply with the payment or delivery terms of the order in question.
Acceleration clause: Non-payment of a contractually agreed due date automatically entails acceleration of all invoices not yet due, even if they have been the subject of accepted bills of exchange.
Suspensive or resolutory clause: In the event of non-payment of a single instalment, the seller reserves the right to suspend all unfulfilled orders, and to terminate them if it sees fit, without prejudice to any damages it may claim, within 48 hours of sending a registered letter with acknowledgement of receipt as formal notice which has remained unsuccessful, partial payments received remaining definitively the property of the seller. In this case, the buyer will be obliged, at his own expense and risk, to return the products to the seller on first request, without prejudice to any other damages. Cancellation will apply not only to the order in question, but also to all previous unpaid orders, whether delivered or in the process of being delivered, and whether or not payment is due.



Any business relationship will entail either a request for payment in advance, or at the very least the payment of a deposit of 30% payable before the start of performance of the service. For our foreign operations, a bank guarantee of our choice may be required.
Any deterioration in the purchaser’s credit rating may justify the requirement of guarantees or cash payment prior to the execution of orders received.
We reserve the right, at any time, depending on the risks involved, to set a credit limit or overdraft for each purchaser and to require certain payment deadlines or financial guarantees.



The seller retains all intellectual property rights to its products, to the technology and know-how, including any patents, incorporated into the products, and to the technical documents, products and photographs supplied to the buyer. The buyer is granted a non-exclusive right to use the products.
In the event that the products sold include the use of software or intellectual property rights (IPR), the use and exploitation of such software and IPR are granted to the purchaser under the conditions stipulated in the license agreement relating to the software or IPR in question.
The Seller’s trademarks INSAFE, NETSECUR and NEXELEC are registered trademarks.
Unless otherwise agreed between the parties, the purchaser shall refrain from affixing its own trademark to the contractual products and shall refrain from modifying in any way whatsoever the packaging and the visual aspect of the packaging.



Any communication project by the purchaser relating to the contractual product must be submitted to the Vendor in writing for approval prior to its design and distribution to the public. In particular, any internet site of the purchaser for the purpose of presenting or selling the products must be submitted to the Vendor for approval before being put on line, the Vendor reserving control of the image and quality of the communication relating to the products.



The seller may not be held liable for non-performance in the event of force majeure. Events beyond the control of the parties, which they could not reasonably be expected to foresee, avoid or overcome, insofar as their occurrence renders performance of the obligations impossible, such as :
– Occurrence of a natural disaster, earthquake, storm, fire, flood, armed conflict, declared or undeclared war, conflict, terrorist attack, labor dispute, total or partial strike by suppliers, the seller, the buyer, service providers, transporters, postal services, public services, etc..,
– Imperative injunction from public authorities (import ban, embargo, etc.),
– Operating accidents, machinery breakdown, explosion, production stoppages due to accidental breakdowns, epidemic diseases, quarantine, fire, exceptional floods, accidents or other events, shortage of natural resources and raw material supplies, shortage of raw materials, etc.
Each party shall inform the other party, without delay, of the occurrence of any case of force majeure of which it is aware and which, in its opinion, is likely to affect the performance of the contract.
The delivery deadlines will be automatically adjusted according to the duration of the force majeure event.
The occurrence of an event of force majeure will lead, at the seller’s option, either to the suspension of performance, or to the outright termination of the contract, which, in the event of finality, will take place ipso jure, without either party being entitled to claim any compensation.



In order to comply with the requirements of Decree no. 2005-829 of July 20, 2005 on Waste Electrical and Electronic Equipment (WEEE) – transposing Directive 2002/96/EC – and its implementing decrees, the organization and financing of the removal and treatment of waste from electrical and electronic equipment sold by the vendor are transferred to the purchaser, who accepts them. Successive professional purchasers are responsible for passing on the above obligations to the end user.
The purchaser or successive professional purchasers undertake to inform the end user that, once the electrical and electronic equipment has become waste, he/she must carry out or have carried out the treatment of waste electrical and electronic equipment in facilities which meet the conditions of the applicable texts, and. Purchasers and/or end-users who wish to take back EEE at the end of its life may use the seller’s service; however, all costs relating to this service will be invoiced to them.
The purchaser and/or successive professional purchasers and/or the end-user guarantee(s) the seller against all consequences linked to non-compliance with the obligations stipulated in the present article. Under no circumstances and for any reason whatsoever shall the seller be held liable for the failure of the purchaser and/or successive professional purchasers and/or the end user to comply with the obligations stipulated in the present article.
The purchaser’s failure to comply with these obligations may result in the application of the penal sanctions provided for in article 25 of decree 2005-829.



All products sold by the seller are intended to remain in the country of delivery agreed with the buyer.
Re-exportation of products and related technical or technological documents must be carried out in accordance with the customs regulations (orders, decrees, laws, decisions, circulars, directives, ordinances, etc.) of the European Union and the relevant countries of the contracting parties.
Re-exportation of the products sold may also be subject to the provisions governing the control of products exported from or to third countries.
The purchaser is personally responsible for compliance with all conditions relating to the export of products; he undertakes to be familiar with and apply all legislation in force, and to obtain any export or re-export license where applicable.



The nullity of any clause of the contract shall not affect the validity of the other clauses. The contract will continue to produce its effects without the annulled clause, unless the parties manage to substitute an economically equivalent clause.



The personal data requested from the Customer is strictly necessary for the processing of the order and, in particular, for the preparation of invoices. This data may be communicated to any of the Vendor’s partners responsible for the execution, processing, management and payment of orders. The processing of information communicated via the website complies with legal requirements for the protection of personal data, and the information system used ensures optimum protection of such data. In accordance with current national and European regulations, customers have the right to permanent access, modification, rectification, opposition, portability and limitation of the processing of their personal data.
portability and limitation of processing.
This right may be exercised under the terms and conditions defined on the NEXELEC website.



The general terms and conditions have been drafted in the French language, which will be considered in all cases as the sole language of the contract.
In the event of contradiction with versions translated into foreign languages, the French version shall prevail.




For consumers: Any dispute of any nature whatsoever will be submitted to the competent courts under the conditions of common law, if necessary preceded by an attempt at amicable settlement by the buyer.
attempt at amicable settlement by one of the amicable methods of dispute resolution under the applicable rules of procedure. In accordance with Article 14 of Regulation (EU)
n°524/2013, the European Commission has set up an Online Dispute Resolution platform, facilitating the independent out-of-court settlement of disputes
between consumers and professionals in the European Union.

These terms and conditions are governed by French law.




The present form must be completed and returned only if the Customer wishes to withdraw from the order placed on the NEXELEC site, except in the case of exclusions or limits to the exercise of the right of withdrawal in accordance with the applicable General Terms and Conditions of Sale.

For the attention of NEXELEC
Rue Léon Griffon -Park Avenue 16C
56890 Saint-Avé- France

I hereby give notice of withdrawal from the contract concerning the order of the products below:
– Ordered on ……. / Received on ………
– Order number: …………………………………………………..
– Customer name: …………………………………………………………………
– Customer address: ……………………………………………………………..
Customer’s signature (only in the case of notification of this form on paper) :
– Date: ……………………………